Minerva CQ
Craig Dryden has extensive work experience in the energy and utilities sector. Craig served as the Vice President at Minerva CQ, although specific dates for this role are not provided. Prior to that, Craig had a long career at Georgia Power Company, starting in 1982. Craig recently retired from Georgia Power Company in February 2021 after holding various positions throughout their tenure.
Craig Dryden earned a Bachelor's degree in Business Administration and Management, General from the University of Georgia - Terry College of Business. Craig attended the university from 1977 to 1981.
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Minerva CQ
Minerva CQ, a leader in real-time collaborative intelligence for the enterprise, is an AI platform that enables today’s workforce to effortlessly blend with AI during voice and digital conversations to improve agent and customer experiences. In the contact center, the Minerva CQ platform provides real-time agent guidance, automated QA and trainingsuggestions, and business intelligence. In the broader enterprise, Minerva CQ augments agents supporting field technicians with knowledge surfacing so they can tackle complex issues, repairs, and logistics.