Daniel Hong

Daniel Hong has extensive work experience in the fields of marketing, research, and customer experience. Daniel is currently serving as the Chief Marketing Officer at Minerva CQ since March 2022. Prior to that, from 2017 to 2022, they worked at Forrester as the Vice President & Research Director, leading a global team of analysts and contributing to thought leadership research in the digital customer and collaboration practice, specifically in areas such as customer service experience, automation, and conversational AI.

Before joining Forrester, Daniel held the position of Senior Director, Product Marketing Strategy at [24]7.ai from 2013 to 2017. In this role, they were responsible for defining the strategy, positioning, and messaging for the company's omnichannel and conversational AI platform.

From 2009 to 2012, Daniel served as the Practice Leader, Customer Experience & Interaction Technologies at Ovum. During their tenure, they managed a global team of research analysts and provided advisory services to enterprise and vendor clients on customer retention, loyalty strategies, and associated technologies.

Daniel's career began at Conexant Systems, Inc. in 1999, where they worked as a Marketing Communications Intern. Daniel later worked at China Palminfo as a Marketing Specialist, and at REDSonic as a Business Development and Strategic Alliances Manager.

Daniel Hong's educational background includes a research associate position at Columbia Business School from 2002 to 2003.

Overall, Daniel Hong's work experience highlights their expertise in marketing, research, and customer experience, with a focus on digital customer engagement, automation, and conversational AI.

Daniel Hong obtained a Bachelor of Arts (BA) degree from UC Irvine. The specific field of study is not known.