Minerva CQ
Felix Serna is an accomplished marketing professional currently serving as Vice President of Marketing Consultant at Minerva CQ, where responsibilities include managing all marketing functions such as PR/AR, product marketing, and demand generation. With extensive experience across multiple companies, Felix has held senior roles including Vice President of Marketing and AI Products at Leadspace, Demand Generation Consultant at CyCognito, and Vice President of Demand Generation and Digital Marketing at Uniphore. As Co-Founder and CMO of Empathy Logic, Felix developed a customer data platform and marketing automation solutions, while previous positions at Sun Microsystems involved overseeing global digital operations and leading marketing teams. Felix holds a Doctoral degree in Management Information Systems from Golden Gate University, an MBA in Marketing and Information Systems from San Jose State University, and a Bachelor of Science in Marketing and International Commerce from the European Business Management School.
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Minerva CQ
Minerva CQ, a leader in real-time collaborative intelligence for the enterprise, is an AI platform that enables today’s workforce to effortlessly blend with AI during voice and digital conversations to improve agent and customer experiences. In the contact center, the Minerva CQ platform provides real-time agent guidance, automated QA and trainingsuggestions, and business intelligence. In the broader enterprise, Minerva CQ augments agents supporting field technicians with knowledge surfacing so they can tackle complex issues, repairs, and logistics.