Miguel Rosa

Product Operations Specialist at Miniclip

Miguel Rosa has extensive work experience in various roles and industries. Miguel joined Miniclip in 2018 and has held multiple positions within the company. As a Product Operations Specialist, Miguel was responsible for release management, cross-departmental coordination, product and QA support, compliance and privacy assurance, store management, tech integration, game launches, and certificate management. Prior to this role, they worked as a Player Support Manager, where they focused on team management, KPI tracking, establishing team procedures, and liaising with other teams. Miguel also worked as a Player Support Representative at Miniclip. Before joining Miniclip, Miguel worked as a Customer Care Senior Technical Advisor at SELLBYTEL Group and as a Telemarketing Assistant at CONTACT. In addition, they gained experience as a Journalist at SIC.

Miguel Rosa obtained a Bachelor's degree in Cultural Sciences with a specialization in Communication and Culture from Faculdade de Letras da Universidade de Lisboa in 2013. Following this, they pursued a Master's degree in Communication, Journalism, and Related Programs at Escola Superior de Comunicação Social, completing it in 2015.

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Timeline

  • Product Operations Specialist

    May, 2022 - present

  • Player Support Manager

    March, 2020

  • Player Support Representative

    October, 2018