James Hartwell

James Hartwell has extensive work experience in IT operations and management. James currently holds the position of Senior Director - IT Operations at Ministry Brands since 2022. Prior to this, they worked at NTT Ltd. Managed Services Division as a Director, leading IT operations teams and establishing operating procedures to maximize investments in IT environments. James also held the role of Global Integration Manager at the same company, where they planned and implemented a global integration framework for critical IT infrastructures.

Before joining NTT Ltd., James Hartwell worked at Ally Financial Inc. for several years in various roles. As Director of Infrastructure Operations/Field Operations, they oversaw the IT infrastructure supporting a large financial services company. James also served as a Program Manager and led multiple mission-critical programs, including global Information Security Tools and ITSM programs, while reducing overall program costs.

Earlier in their career, James Hartwell worked at GMAC/Ally Financial, Acxiom Corporation, Covisint LLC., and served in the U.S. Army and Army National Guard. In these roles, they managed global IT operations, led strategic IT infrastructure planning and development, and designed and deployed Computer Emergency Response processes.

Overall, James Hartwell has a wealth of experience in IT operations, infrastructure planning, and program management, with a strong focus on maximizing investments, improving operating procedures, and driving business outcomes.

James Hartwell has a Bachelor of Business Administration (BBA) in Computer Information Systems from Eastern Michigan University. James also holds multiple certifications in various fields such as Six Sigma, Agile, DevOps, Lean, and Operational Excellence, obtained through LinkedIn.