Mashari Dossari

Mashari Dossari is an accomplished IT professional currently serving as the IT Help Desk & Maintenance Manager at the Ministry of Human Resources and Social Development in KSA since April 2017. In this role, responsibilities include overseeing technical support across four sections, managing a team of 57 employees, and ensuring effective support for over 20,000 customers nationwide. Prior experience includes the position of IT Quality Assurance Supervisor at the same organization, focusing on implementing quality assurance practices. At Zain KSA, Mashari worked as a Back Office & Shop System Development Specialist, managing sales applications and improving shop system development. Earlier roles at Mobily involved support and technical assessments, encompassing customer interaction and technical issue resolution. Mashari holds a High Diploma in Computer Programming from the College of Telecoms & Information, earned in 2007.