Michael L. Irish, SCPM, currently serves as the Senior Director of the Consumer Resolution Center War Room at UnitedHealthcare since May 2024, and holds the position of President and Chairman for the Minnesota Warriors Ice Hockey Program, which supports U.S. Military personnel. Additionally, Michael contributes to the Customer Experience Program at Minnesota State University, Mankato as an Advisory Board Member. Previous experience includes director roles at Optum and UnitedHealthcare, focusing on service delivery, Medicaid operations, and business process optimization, as well as a notable tenure in the United States Air Force, where responsibilities included compliance management and program execution. Michael holds multiple educational credentials, including an MBA in Health Services and various project management and Six Sigma certifications.
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