Daniel Merbt

At Miralix we offer intelligent customer contact management through our self-developed contact center and switchboard solution. The solution is ideal for companies, which want to ensure that calls from customers are handled as quickly and efficiently as possible – no matter if the calls are received in the reception, in a customer service department or another part of the company. The solution can be set up so customers are automatically routed to the employee most qualified to help. You can play pre-recorded messages to your customers before they talk to an employee – e.g. offers, holiday opening hours, etc. You can also give the customers the opportunity of getting a callback or leaving a voicemail if there is a queue on the line when they call your company. With a Miralix contact center and switchboard solution, your employees can receive calls and contribute to your company’s customer service, regardless of where they work from. Thereby they can also help your customers when they are on the go, out of the office or working from home. The Miralix solution integrates to Exchange and can show unified presence for all your employees, making it easy to see which employees are available and can receive calls. In addition to information from Exchange, the employees’ unified presence is based on the status from their desk phone, mobile phone, and notes from the Miralix solution. Furthermore, the solution makes it possible to measure the company’s customer service and get detailed statistics, which help you make informed decisions, e.g. regarding duty schedules and staffing. Miralix’ contact center solution can be integrated with Microsoft Teams, Skype for Business, Cisco, NEC, Alcatel-Lucent, Ericsson-LG as well as a range of popular CRM and ERP systems. etc.