Thaddaeus Caldwell

Thaddaeus Caldwell is an experienced IT professional currently serving as an Escalations Technical Support Engineer at Mirantis since March 2021, where responsibilities include solving high-level customer issues, training team members, and maintaining key client relationships. Prior roles at Mirantis included L2 and L1 Technical Support Engineer positions, where Thaddaeus resolved complex problems in container technologies and supported customer troubleshooting efforts. Experience at S&R Computers as a System Administrator/IT Manager involved managing IT infrastructure in a medical office, implementing security policies, and transitioning systems to newer software. Earlier roles included positions at Geek Squad and as a self-employed Technology Support Specialist, focusing on technical support, client satisfaction, and team training. Thaddaeus holds a Bachelor of Arts in Philosophy and Religion from Liberty University.