Mark P.

Mark P. has extensive experience in technical support and consulting, currently serving as a Senior Genesys Professional Services Consultant at Miratech since June 2013, after progressing through various roles including Genesys Professional Service Consultant and Middle Technical Support Engineer. Prior experience at Genesys from June 2013 to April 2017 involved troubleshooting VoIP call center solutions and resolving technical issues related to the Genesys Voice Self Service product suite for global clients. Mark's technical proficiency is further demonstrated through earlier roles as a System Administrator and Technical Engineer at Benish GPS, as well as a Junior Support Engineer at Trinity, where responsibilities included workstation support, network configuration, and client consulting. Mark holds a Master's degree in Radioengineering from the National Technical University of Ukraine 'Kyiv Polytechnic Institute', obtained between 2006 and 2012.