James Giorgio

James Giorgio is a seasoned IT professional with extensive experience in Service Management, primarily at MITA (Malta Information Technology Agency) since May 2008. As a Service Manager, James oversees multiple Service Management practices and serves as the service owner for the Agency's Service Management system. Previous roles include Senior Team Leader and Team Leader in Service Delivery, where responsibilities encompassed ITIL practices and the analysis and improvement of Service Management processes. James has also led teams in crisis management as a Senior NOC Shift Leader and has a background in technical support from early career experience at Island Hotels Group. James holds a BSc Hons in Information Technology from the University of Greenwich and advanced and diploma qualifications in Computer Studies from NCC Education.