Shelby Long

Shelby Long has worked as a Senior Technical Support Engineer and Business Systems Analyst, providing technical and customer support for EDI Claims systems related to Workers' Compensation. Shelby has extensive experience in analyzing client import files, testing various file formats, troubleshooting bugs, proposing enhancements, and leading client calls to prioritize issues. Shelby has a background in business analysis, quality assurance, state and client implementations, and documentation.