Alicia Hicks

Alicia Hicks is a skilled software tester with experience at MITECS Inc since June 2021, where responsibilities include understanding software change requirements, contributing to test plan preparation, and maintaining tracking documents for internal and external stakeholders. Prior roles include serving as an inside sales representative at NCR Corporation from October 2017 to May 2021, providing support to over 500 sites, managing customer communications, and handling order processing. Alicia also worked as a site tech coordinator at Data Recognition Corporation and as a business analyst and administrative assistant at TEKsystems. Additional experience includes organizing teams at B.A.N.D and collections at Ann Arbor Credit Bureau, and customer service leadership at the EMU Ticket Office. Alicia holds a Bachelor of Science in Communications from Eastern Michigan University.