Aline Carvalho is a Solutions Architect at Mitel, having joined the company in June 2023. Previously, Aline held the position of Inbound SDR at Sales Layer from January 2022 to June 2023, where responsibilities included qualifying leads, identifying customer needs, and demonstrating solutions to prospects. Aline's experience also encompasses working as a Business Consultant at NICE Systems from October 2012 to September 2017, focusing on customer needs assessment and the implementation of advanced solutions. Prior roles include Process Specialist at SKY Brasil, specializing in customer experience optimization, and Presales Consultant at Wittel, where Aline created proposals and presented solutions. Aline's educational background includes a Post Graduate degree in Service Administration from Fundação Vanzolini and a Bachelor's degree in Filologia from Universidade IberoAmericana.
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