Andrew Joyce

Andrew Joyce is an experienced IT professional with a robust background in managing service desks and IT infrastructure across various companies. Currently serving as Service Desk Manager for Mitel since September 2017, Andrew has previously held roles including Acting Service Desk Manager and IT Site Lead. Prior to joining Mitel, Andrew worked at ShoreTel, overseeing the European headquarters' IT infrastructure. Andrew's extensive experience includes positions at Vodafone and Nortel Networks, where responsibilities encompassed technical support, voice integration projects, and system design. Andrew holds a degree in Electronic and Electrical Engineering from The University of Salford and has cultivated a diverse skill set in telecommunications and technical management throughout a career spanning several decades.