Andrew Rumsby is a Solutions Architect at Mitel, focusing on the design of comprehensive Omni channel solutions aimed at enhancing service excellence across various verticals. Previously, Rumsby served as a Customer Solutions Architect at Unify, providing technical support and solution design in Cloud Contact Centre technologies. Rumsby’s career includes significant roles at Atos, where responsibilities spanned release and deployment management and the development of a Problem Management offering for Contact Centre solutions. With a longstanding tenure at Unify, Rumsby was integral to global Problem Management initiatives and served in various technical support roles. Rumsby holds a BA (Hons) in Media and Cultural Studies from Southampton Institute of Higher Education and possesses VMWare and ITIL V3 certifications among other qualifications.
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