Carl Simpson-Smith is an experienced Lead Engineer for SMB Solutions at Mitel, having held this position since September 1998. In this role, Carl supports various Mitel Cloud Based Applications, including the MiVoice Office Mobile Application, MiVoice Office Web Application, and Mitel One Mobile & Web. Additionally, Carl serves as Support Team Lead, overseeing a team of 3rd Line Technical Support Engineers and ensuring the delivery of customer support meets established KPIs. Carl also operates SimplyGreatShots Photography since 2019 as Owner and Photographer. Carl's educational background includes attendance at Fairfax Comprehensive.
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