John Osborne is an experienced professional with a strong background in contact center operations and technical training. Currently serving as a Technical Trainer at Mitel since July 2013, John delivers remote and on-site training while developing comprehensive learning materials for customers. With nearly 18 years in the industry, John's experience includes roles as a Senior Professional Consultant at Mitel, where responsibilities involved designing and implementing Contact Center Solutions, and as a Technical Instructor following the acquisition of prairieFyre Software. John's earlier positions include Technical Trainer and Customer Support Specialist at prairieFyre Software, Outbound Sales at OnPath Business Solutions, and Technical Support roles at Sitel and Convergys. John holds an education from Durham College, attended from 2000 to 2002.
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