Kim N. has over 30 years of experience in data analysis and project management, currently serving as a Data Analyst/Forecasting Analyst at Mitel since January 2013. Key responsibilities include developing and producing reports for agent and queue level statistics, creating dashboards in Salesforce and Tableau, and providing actionable insights to management for improving operational efficiencies. Prior to Mitel, Kim N. worked at Eastman Kodak Company from 1985 to January 2013, holding various roles including Project Manager for Telephony and Work Force Management Administrator, where significant achievements included implementing the first workforce management system. Early career experience includes a position as an Administrative Assistant at Xerox. Kim N. holds an Associate of Arts and Sciences degree in Business Administration and Management from Monroe Community College.
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