Lisa Flournoy is an experienced professional with a strong background in technical support and operations management. Currently serving as Manager of Technical Support at Mitel since January 2014, Lisa previously held the position of Director of Operations at ContactWorks, where accountability for multiple programs and clients was a key focus. Lisa's expertise includes program direction, P&L management, and achieving customer satisfaction, with a record of 100% satisfaction for 14 consecutive months. Prior roles at Xerox Corp involved leadership in new product launches and support management across various regions, demonstrating a commitment to transforming support systems and enhancing customer tools. Educational credentials include studies in Project Management and Six Sigma from Odessa College.
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