Melanie H. is a Senior Instructional Designer at Mitel since October 2017, with a robust background in educational content development and team management. Responsibilities include overseeing instructional design teams, collaborating with Subject Matter Experts, and creating diverse learning materials, including e-learning and video content, while ensuring consistency across product platforms. Previous experience spans roles as a Technical Trainer at ShoreTel and Education Specialist at Communications Resources, focusing on course delivery, content development, and customer support training. Melanie also served as Business Operations Manager at Vartel LLC, where responsibilities included documentation design and digital marketing. Melanie holds a Bachelor of Fine Art in Art/Art History from Kennesaw State University.
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