Paul Latham is a Service Delivery Management professional and Technical Lead with extensive experience in customer service and telecommunications. They worked at Mitel from 2006 to 2014, where they held various roles including Customer Service Engineer and Service Delivery Technical Lead, consistently demonstrating strong communication skills and an ability to meet high standards in service delivery. Paul also served as a Telecommunications Support Consultant at TSG from 2014 to 2015, focusing on remotely diagnosing and repairing customer systems. Currently, they are pursuing an HND in Computing and Telecommunications at Glasgow College of Nautical Studies.
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