Sameer Srivastava

Sameer Srivastava has a strong background in technical support and service delivery. Sameer worked as a Senior Director and Director of Technical Support at Mitel from 2016 to present, leading the technical services team and ensuring operational requirements are met. Prior to that, they were a Service Delivery Leader at Hewlett Packard Enterprise from 2014 to 2016, where they provided functional leadership and managed teams across multiple locations. At Avaya, Sameer held various roles from 2008 to 2014, including Senior Manager, Delivery Lead Contact Center, and Lead of the Performance & Capacity Management function. Sameer also has experience at Orange Business Services, Hughes Communications India Limited, Tata Consultancy Services, and Crossword Software in program management, project management, and sales roles.

Sameer Srivastava holds a Master's Degree in Business Administration with a specialization in Marketing & IT Systems from FORE School of Management, New Delhi, which they completed between 1998 and 2000. Sameer also obtained a Bachelor's Degree in Computer Science from Delhi University between 1994 and 1997. In 2021 and 2022, Sameer pursued a program on Artificial Intelligence and Machine Learning for Business Excellence at the Indian Institute of Management, Kozhikode. Sameer has additional certifications in Cloud Computing Foundation from EXIN (obtained in 2015), Certified Support Manager from Service Strategies (obtained in 2010), and Project Management Professional (PMP) from PMI (obtained in September 2006).