Jaspal Bains

Jaspal Bains is a seasoned Service Delivery Manager with extensive experience in leading customer service operations across multiple sectors, including Central Government and Defence. Currently with Mitie since December 2021, Jaspal focuses on managing service delivery and stakeholder communications. Prior experience at Interserve includes overseeing the BBC account and interim management of various service desks, where responsibilities encompassed performance monitoring, quality control, and continuous improvement of services. Jaspal's career spans roles such as Team Leader in operational support and customer service, highlighting a strong emphasis on client satisfaction, team development, and adherence to quality standards. Academic qualifications include a BA (Hons) in Human Resource Management from the University of Staffordshire and additional education at the University of Northampton.