John B.

John B. is an experienced operations and customer service leader with a robust career spanning over two decades in the contact centre and operational management sectors. Currently serving as Head of CSI Delivery at Mitie since March 2019, John B. ensures the successful execution of critical projects while adhering to Health & Safety regulations. Previously, as Head of Customer Operations, John B. led the Government & Defence helpdesk/contact centres, effectively managing resource allocation and team performance. Prior roles at Allianz Insurance and The AA involved leading large teams and managing substantial budgets to optimize operational performance, illustrating a strong commitment to customer satisfaction and operational excellence. John B. holds educational credentials from institutions including Coventry University, the University of Bristol, and the Institute of Leadership & Management.