Michael Wakefield

Michael Wakefield is a seasoned professional with extensive experience in customer experience and relationship management, currently serving as the National Customer Experience & Relationship Manager at Mitie since November 2022. Previously held various roles at Sodexo from April 2018 to November 2022, including Health, Safety & Compliance Manager and Senior Operations Manager, focused on delivering FM services to the Department for Work and Pensions. Michael also worked at Screwfix as Operations Manager and at The Co-operative Group in several positions, ensuring compliance and support for store refit projects. Prior experience includes managing implementation initiatives at Boots UK and conducting compliance audits across a large network of stores. Michael holds a BSc (Hons) in Business Information Technology Management from The Manchester Metropolitan University and has a strong educational background with multiple qualifications from Xaverian College Manchester and St. Thomas More RC High Denton.