Michelle May is an experienced Service Delivery Manager at Mitie, specializing in Customer Operations since March 2018, with a strong background in managing customer relationships, organizational abilities, and expertise in contract environments involving SLAs and KPIs. Prior to this role, Michelle held positions including Team Leader for the DWP Helpdesk and Customer Operations Manager at Interserve, where responsibilities included leading teams and overseeing multi-million-pound commercial cleaning contracts. Early career experiences include roles as Business Manager at Rentokil Initial, Sales Coordinator at Hanson, and Administrator at Scania, demonstrating a comprehensive skill set in business management, customer service, and operational support.
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