Eric Nague is an experienced Support Strategy & Operations Analyst at Mixpanel, specializing in reporting and analysis for support teams while maintaining tools like Zendesk and BigQuery to improve efficiency. With a strong background as a Support Engineer, Eric resolved over 1,750 customer tickets in the first year, achieved a customer satisfaction score exceeding 97%, and mentored new team members. Prior experience includes Customer Success roles at Sensor Tower, where Eric programmed API access and managed bug reports, and at Because, where Eric focused on customer retention and training. Eric holds a B.S. in Neurobiology, Physiology, and Behavior from the University of California, Davis, and has further education from Hack Reactor and St. Ignatius College Preparatory.
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