Carla Caraccio

Carla Caraccio is an experienced IT professional currently serving as the Sr. Manager of IT Infrastructure Operations at MKS Instruments since May 2017. Prior to this role, Carla held various positions at Progress Software, including Director of Global IT End User Services, where responsibility encompassed full user support for 1800 employees globally, and the establishment of a 24x5 support organization leveraging offshore resources. Throughout a career spanning over two decades at Progress Software, Carla advanced from IT HelpDesk Administrator to Manager of IT HelpDesk, and then to Senior Manager of Global IT Operations. Carla's early career included a supervisory role with the Commonwealth of Massachusetts. Academic credentials include a Master's Degree in Communications and Public Relations from Suffolk University, and a Bachelor of Arts in English and Communications from North Adams State College.