Kirstie Jones

We are one of the UK’s only combined incentive, loyalty, partnership and CRM agencies – providing the ideas, planning and delivery of campaigns for some of the UK’s biggest companies. We specialise in Financial Services, Insurance, Utilities and the Automotive sectors and are experienced in Retail and Telecoms. We pride ourselves on delivering campaigns that delight customers and deliver results – it’s what we love to do. With a team of in-house specialists we work on the full end to end journey, from the lightbulb ideas moment and proposition development through to campaign design and delivery, customer services and fulfilment. A true, full-service agency. Delighting Customers: All of our campaigns have the ultimate goal of delighting customers. In a commoditised marketplace, emotion is key and we work hard to help forge a strong emotional connection between your brand and your customer. Be it through longer term CRM solutions, surprise and delight activity or carefully selected incentives, MLP are experts in bringing emotion, warmth and good feeling to any industry or campaign. We delight! Delivering Results: Our campaigns have the aim of driving positive ROI. We routinely see strong uplifts in click conversion, overall sales, retention and cross sell rates. With our unique full-service, we ensure that clients don’t need to visit multiple agencies when seeing a campaign develop from inception to delivery. Our in-house teams include creative, web development print, fulfilment and customer service. Many of our team members have client-side experience; we know what hurdles you face when delivering campaigns. Our aim is to make campaign delivery seamless and straight forward – and we deliver! Get in touch via www.mlp.agency