mm1
David Patarica currently serves as a Senior Manager at mm1 since August 2021. Prior experience includes impactful roles at UPC Schweiz GmbH, where David held several key positions from 1998 to 2021. As Director of Customer Experience Management for CH & AT, David oversaw customer experience programs that achieved significant financial value and received awards for excellence. David also developed comprehensive CX initiatives that notably improved NPS by 40 points, integrated KPIs into corporate targets, and led various successful change management efforts, including M&A activities and the introduction of automated order management systems. David's career reflects strong expertise in customer experience, operational excellence, and program management.
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mm1
mm1 is the consultancy for Connected Business. With currently 100 consultants, mm1 supports large companies in successfully translating the ubiquitous interconnection of people and things into new offerings and efficient processes. mm1 facilitates the development, implementation, and marketing of new products and services that cater to an increasingly digital world. Future of Communications, Mobile Payment, Connected Car and Smart Home illustrate some of the firm’s focus areas. Consulting services offered range from answering strategic questions to ensuring efficient operational implementation, from designing new business models to adapting existing processes and structures. mm1 creates impact for their clients through applying state-of-the art methods in innovation and transformation initiatives. These include design thinking to ensure consistent user orientation, strategic partnering to set-up and foster vibrant ecosystems, agile development to improve new product delivery. Renowned companies from the telecommunications, media, consumer electronics, financial services and automotive industries are among the customers of mm1. The company was founded in 1997 and is headquartered in Stuttgart. For more information, please visit www.mm1.com. Imprint: http://mm1.com/imprint/