Alex Manuel Soto Charon

Alex Manuel Soto Charon has a diverse work experience spanning various roles and industries. Alex Manuel started their career as a Customer Service Representative at MMM Holdings LLC in December 2005, where they provided ongoing telephone orientation and resolved member issues. Alex Manuel then progressed to become a Customer Service Mentor, where they supported call center representatives and developed training materials. Alex later became a Customer Service Supervisor, ensuring appropriate coverage of member services calls and coordinating service workflow. Alex Manuel then transitioned to a leadership role as the Provider Contact Center Manager, overseeing the provider orientation process and maintaining call center staffing levels.

In 2018, Alex became the Senior Manager of Contracting Operations at MMM Holdings LLC, where they contributed to strategic planning and deployment initiatives, championed process improvement, and managed operational priorities. Alex Manuel has recently taken on the role of Director of Operations - Contracting & Quality, where they encourage team performance and provides tools for seamless task execution. Alex Manuel also manages operational priorities and the roadmap for Salesforce evolution.

Prior to their time at MMM Holdings LLC, Alex worked as an Engineering Technician at SMART Modular Technologies, where they were involved in production and quality data analysis, workstation redesign, and process validation and improvement. Alex Manuel also gained administrative experience as an Administrative Assistant at Centro Oftalmologico Dr. Baltasar Cruz, where they handled scheduling, customer service, and office accounting.

Overall, Alex Manuel Soto Charon's work experience showcases their ability to lead teams, drive process improvement, and provide exceptional customer service in various industries.

Alex Manuel Soto Charon has a Master of Business Administration - MBA degree in Planning and Strategy from National University College, which was completed from 2020 to 2024. Prior to that, they obtained a Bachelor of Business Administration - BBA degree in Computer Technology/Computer Systems Technology from Universidad Del Este, where they studied from 2014 to 2020. Before pursuing higher education, Alex completed a Technical Course in Pharmacy Technician/Assistant at Antilles School of Technical Careers from 2006 to 2008. Alex Manuel also received a High School Diploma in Administrative Assistant and Secretarial Science, General from Escuela Superior Eugenio Maria de Hostos, which was earned from 1998 to 2001.