mnemonic
Pedro Castro currently serves as a Team Leader for Service Delivery at mnemonic, overseeing a group dedicated to Quality Assurance, customer onboarding, and satisfaction in Network Security Analysis. Pedro’s expertise includes process optimization and innovation within the group. Formerly, Pedro led a team focused on detecting malicious email and network activities and provided consultancy on incident handling and email security. Prior experience includes roles at Circle K Europe, providing IT support across multiple countries and coordinating international IT projects, and at Capgemini, delivering onsite support. Early career highlights include leadership roles in IT projects and positions in IT support and customer service. Pedro holds a Professional Certification in Computer Data and Networking.