MobiChord (now brightfin)
Alla Laschenkova has extensive experience in customer support and translation, currently serving as the L2 Technical Support Lead at MobiChord (now brightfin) since September 2017, following a role as Support Engineer in Siemens 2nd Level Support. Prior to this, Alla worked as a Senior Customer Support Specialist at Flyhacks.com, providing assistance in English and German, and managing back office responsibilities. With a background in translation, Alla held senior translator positions at SpezOptTrade LLC, Upwork, and SOTE LLC, specializing in technical and legal documentation. Earlier experience also includes hospitality roles at Intourist Hotel and Crowne Plaza® Hotels & Resorts. Alla holds a Postgraduate Diploma in Hotel Operations Management from the Hotel Institute Montreux and a Bachelor's degree in Linguistics from Zaporizhzhya State University.
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MobiChord (now brightfin)
MobiChord is a revolutionary, subscription-based software provider of Technology Expense Management solutions on the ServiceNow Platform. MobiChord extends the ServiceNow Platform to manage Mobile, Voice & Data, and Cloud assets, expenses, and services helping customers to preserve and generate budget, become more productive, and get fullvisibility into their technology management programs.MobiChord has earned a spot on the Inc. 5,000 fastest-growing companies for the last two years and was the highest-recognized technology expense management company. MobiChord gratefully serves enterprise customers and managed service providers globally.