Gustavo Alves Garcia

Gustavo Alves Garcia started their work experience at SuitePlus Tecnologia e Consultoria in 2011 as a System Analyst. Gustavo worked in this role from July 2011 to February 2012.

Then, in December 2014, they joined Mobileum as a Support Analyst. Gustavo was responsible for various systems in telecom companies, including fraud prevention, platform integrity, usage control, and revenue assurance. Gustavo provided high-quality customer support, troubleshooting incidents, and implementing solutions. Gustavo also analyzed data using Oracle, PL/SQL, Unix/Linux, Shell scripts, and Java. Gustavo worked collaboratively with global teams and contributed to process improvements and documentation. Gustavo'swork also involved communication with different teams, participating in release activities, and assisting the 24/7 support team.

Gustavo Alves Garcia obtained a Master of Business Administration - MBA degree in Agile Project Management from SENAI/SC - Serviço Nacional de Aprendizagem Industrial, starting in 2019 and completing in 2020. Prior to that, they earned a Bachelor's degree in Information Technology from Universidade do Sul de Santa Catarina, attending from 2006 to 2009. In addition, Gustavo Alves Garcia holds the ITIL® 4 Foundation Certificate in IT Service Management, which they obtained from PeopleCert in January 2022.