Fahad Alkhalaf

Fahad Alkhalaf, CCXP®, currently serves as Director of Experience Governance at Mobily, where leadership involves overseeing customer and stakeholder experience initiatives to enhance satisfaction and operational efficiency. Previous roles include Senior Customer Experience Manager at SABB, where focus was on improving CX performance and feedback processes, and Head of Portfolio Management at Samba Financial Group, aligning project portfolios with strategic goals. Fahad's career began with a Bachelor's degree in Business Administration with a concentration in Information Systems from Colorado State University, followed by a Master's degree in Management Information Systems from Robert Morris University. Additional experience includes project management and business analysis positions in the finance and telecommunications sectors.