Kamal Gamea

Kamal Gamea has extensive experience in customer care and operational management within the telecommunications industry, currently serving as General Manager of Commercial Care Development at Etihad Etisalat Mobily since September 2005. Kamal has held various leadership roles, including Acting General Manager Business Care, overseeing key functions to enhance business customer experience, and Director Business Customer Care, managing multisite contact centers dedicated to business clients. Kamal’s career at Etihad Etisalat Mobily has been marked by a focus on optimizing revenue generation and customer experience through effective operations in credit and collections and customer support. Prior to this, Kamal worked at Vodafone Egypt in several roles related to corporate collections and call center operations. Kamal holds a Bachelor of Business Administration from Cairo University.