Nikolay Lalovski

Nikolay Lalovski has a range of work experience in various roles within different companies. Nikolay started their career at bwin.party digital entertainment as a Customer Service Representative and later became a VIP Host, holding these roles from 2006 to 2016. Additionally, they worked as a Customer Service Representative at Doxa Technologies Ltd. from April 2017 to November 2017.

In 2018, Lalovski joined ServiceSource as a Sales Engagement Coordinator, where they managed sales processes and evaluated sales programs and systems. Nikolay also handled reporting and sales analysis, and provided coaching on CRM onboarding.

From 2019 to 2020, Lalovski worked at MOORCODE SOFIA Ltd as a Customer Service Team Lead. In this position, they supervised a multilingual team, prepared reports, managed outbound campaigns, and created and updated customer service processes.

Lalovski then moved on to AAE GROUP Ltd in Bulgaria, where they held various roles starting as a Customer Service Team Lead from December 2020 to June 2021. Nikolay then became a Customer Service Manager from June 2021 to October 2021, before transitioning to the position of Operations Manager in October 2021. In this role, they had diverse responsibilities such as forecasting, financial handling, data analysis, maintaining brand values, and handling complex cases relating to KYC and potential fraudulent activities. Nikolay also managed relationships with third-party suppliers and trained new team members.

Nikolay'smost recent position is at MobiSystems, Inc., where they are currently working as a Business Development Manager since August 2022.

Nikolay Lalovski completed their education in a chronological order as follows:

1. High School: From 1997 to 2002, Nikolay attended "G. S. Rakovski" in Burgas, where they obtained their high school diploma.

2. Russian Language Certificate: In an unspecified time frame during their high school years, Nikolay also received a Russian language certificate from "Vasil Levski" in Burgas.

3. Bachelor's Degree: From 2002 to 2006, Nikolay pursued their higher education at Sofia University St. Kliment Ohridski, majoring in Political Science. Nikolay successfully obtained their Bachelor's degree from this institution.

In addition to their formal education, Nikolay Lalovski has also pursued several certifications to enhance their skills and knowledge in various areas. Nikolay obtained the following certifications from LinkedIn:

1. Key Account Management: Nikolay obtained this certification in July 2019.

2. Learning Salesforce: Nikolay obtained this certification in July 2019.

3. Sales: Closing Strategies: Nikolay obtained this certification in July 2019.

4. Analyzing Sales Competitors: Nikolay obtained this certification in December 2018.

5. Identify Sales Growth Opportunities: Nikolay obtained this certification in December 2018.

6. Making Great Sales Presentations: Nikolay obtained this certification in December 2018.

7. Networking for Sales Professionals: Nikolay obtained this certification in December 2018.

8. Sales Forecasting: Nikolay obtained this certification in December 2018.

9. Asking Great Sales Questions: Nikolay obtained this certification in November 2018.

10. B2B Foundations: Social Media Marketing: Nikolay obtained this certification in November 2018.

11. Creating Your Sales Process: Nikolay obtained this certification in November 2018.

12. Customer Service: Creating Customer Value: Nikolay obtained this certification in November 2018.

13. Effective Listening: Nikolay obtained this certification in November 2018.

14. Inside Sales: Nikolay obtained this certification in November 2018.

15. Listening to Customers: Nikolay obtained this certification in November 2018.

16. Managing Your Sales Process: Nikolay obtained this certification in November 2018.

17. Managing Your Sales Territory: Nikolay obtained this certification in November 2018.

18. Sales Coaching: Nikolay obtained this certification in November 2018.

19. Sales Pipeline Management: Nikolay obtained this certification in November 2018.

20. Sales Prospecting: Nikolay obtained this certification in November 2018.