Peter Njoroge

Peter Njoroge has had a varied work experience. From 2011 to 2015, they worked at the International Committee of the Red Cross as an Administrative Support. In 2012, they joined Blue Shield Insurance Company as a Claim Analyst, Registry Clerk and Customer Relation Officer (CRO). During their time there, they contributed to the development of a system that enhanced quick and accurate reporting for timely action. Peter also built on system updates that saved document processing time from 25 minutes to 1 minute. In 2015, they joined the Institute Of Certified Public Accountants Of Kenya (ICPAK) as a Customer Service and Marketing Excecutive. During their time there, they provided exceptional service that enhanced customer rapport and retention, as well as successfully raised ICPAK awareness and membership registration through marketing and exhibitions. Finally, they joined Mobius Motors as a Sales and Service Consultant, Sales & Service Administrator and Sales Officer. As a Sales & Service Administrator, they raised Aftersales revenue by 50%, reduced service response time to less than a day, created customer rapport through high level interpersonal skills that enhanced customer loyalty and improved customer database that enhanced quicker service delivery through ERP and NAV systems. As a Sales Officer, they built overall vehicle sales by 45%, improved sales process that saved 6 hours every week, created lead generation techniques that raised prospect data by 62% and identified and exploited free marketing techniques that significantly raised brand awareness.

Peter Njoroge has an extensive educational background. Peter obtained a Distinction Diploma in Marketing and Customer Service from Skyways Aviation Training Institute, a Business Administration and Management degree from Delft University of Technology, and a Child Protection degree from Harvard University. Additionally, they hold two edX Verified Certificates, one for Child Protection: Children's Rights in Theory and Practice obtained in June 2020, and one for Design Practice in Business: Spark Innovation like a Designer obtained in December 2019.