Jodi Serville is an accomplished Customer Success Manager with extensive experience in enterprise client support, compliance, and account management. Currently serving at Model N since September 2025, Jodi has a proven track record of driving product adoption and fostering long-term partnerships. Previous roles include Customer Success Manager at Assent and Dutchie, where Jodi developed strategic project plans and managed client relationships to optimize business value and enhance customer engagement. Jodi is also an active member of organizations such as Success in Black and Women of Customer Success, focusing on advancing diversity and inclusion in the field. Educational background includes a Bachelor's degree in Public Relations/Image Management and Sociology from Virginia State University.
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