Michael R. is an innovative IT Service Management (ITSM) leader with an MBA and certifications as an ITIL V4 Managing Professional and ITIL V3 Expert. Currently serving as the Director of CMDB at Cencora, Michael manages a team dedicated to transforming the CMDB into a centralized source of truth for operational data, enabling effective global stakeholder engagement. Michael has previously held significant roles at organizations such as Shire, Moderna, and PAREXEL, where they have demonstrated expertise in incident management, service process improvements, and IT transformation initiatives. With a strong background in establishing relationships across complex organizations, Michael is skilled in change management and driving efficiency within technical environments.
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