Antonius Wibowo

Antonius Wibowo has a diverse work experience spanning various industries.

Currently, they are working as a Customer Support Team Lead at ModSquad, where they oversee the day-to-day operations of the Customer Support Team and acts as a mentor and trainer for the team.

Prior to this role, Antonius worked as a Customer Support Advisor at ModSquad, where they handled client communications via social media and web messaging in both Indonesian and English, providing assistance with accounts, payments, and technical issues, while ensuring customer satisfaction.

Antonius also has experience in the transcription industry, having worked as a Quality Assurance Specialist at Transcribe Guru, where they reviewed transcriptions for discrepancies and trained employees on best practices.

Antonius also held the role of Quality Assurance Specialist at Woflow, where they reviewed and audited menu transcription projects to ensure they met company standards.

Antonius has customer service experience as well, working as a Customer Service Coordinator at Thepprasit by Big Bee Farm, where they provided excellent service to Indonesian and English-speaking customers, while educating them about products and persuading them to make purchases.

Additionally, Antonius has experience in the hospitality industry, having worked for Viking Cruises as an Explorers Staff member, Receptionist, and Food and Beverage Attendant.

Antonius also worked as a Food and Beverage Attendant at Holland America Line.

Antonius started their career as a Sales Executive at Zhulian (Thailand) Co.,Ltd, where they handled customer purchases and assisted with general cleaning and stocking duties.

Antonius Wibowo has a comprehensive education history in the field of Communication and Media Studies. Antonius obtained an Associate's degree in Public Relations, Advertising, and Applied Communication from AKINDO (Akademi Komunikasi Indonesia) between 2007 and 2010. Later, from 2011 to 2012, they pursued a Bachelor's degree in the same field at Sekolah Tinggi Pembangunan Masyarakat Desa. Currently, they are working towards completing their second Bachelor's degree in Communication and Media Studies at Sekolah Tinggi Ilmu Komunikasi Yogyakarta, with an expected completion date of 2023.

In addition to their formal education, Antonius has obtained several certifications that enhance their professional qualifications. In March 2022, they became a Certified Public Relations professional through the IEEEL Institute. Furthermore, they have demonstrated their competencies in English language proficiency by achieving a score of 79 out of 100 (C2 Proficient) in the EF SET English Certificate, awarded by EF Standard English Test (EF SET) in September 2022. Antonius also possesses certifications in Menu Transcription Competence and Menu Transcription Hero from Woflow, which were obtained in April 2020.