ModSquad provides on-demand customer support, content moderation, social media, and community management services globally.

Internet

ModSquad

The Austin office focuses on client services, IT support, and revenue operations to enhance operational efficiency.

Austin

The Brooklyn office focuses on community engagement and sales strategies, leveraging social media for brand outreach.

Brooklyn

ModSquad's headquarters in Sacramento, CA, United States

Amy Pritchard

Brian Tonar

Mary H. Lex

Mike Pinkerton

Tim Rolston

Richard Weil

The Customer Support Team at ModSquad is dedicated to delivering exceptional service to clients and their customers by addressing inquiries, resolving issues, and providing support across various channels. Team members, including Customer Care Advocates and Support Specialists, engage with users in multiple languages while ensuring a high standard of professionalism. Their goal is to enhance customer satisfaction and foster positive user experiences through responsive communication and expert assistance.

Customer Support Team

This department oversees planning, execution, and completion of projects, ensuring they align with organizational goals and deadlines.

Project Management

This department oversees the moderation and quality assurance of online content across various platforms.

Content Management

This department focuses on providing assistance and solutions to customers, ensuring a positive experience through dedicated support and service.

Customer Support

This department is responsible for overseeing and managing the quality and appropriateness of user-generated content across various platforms.

Content Moderation

This department provides assistance and solutions to technical issues encountered by users and customers.

ModSquad

Org chart

Teams

Customer Support Team

Project Management

Content Management

Customer Support

Content Moderation

Technical Support

Offices

ModSquad

Org chart

Teams

Customer Support Team

Project Management

Content Management

Customer Support

Content Moderation

Technical Support

Offices

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