Emerson McSpadden

Emerson McSpadden has a diverse work experience spanning different industries. They started their career as a Teacher at Little Bear International Preschool in 2013, where they were responsible for creating lesson plans and instructing students.

In 2013, they also worked as a Sales Associate and later as a Senior Sales Representative at T-Mobile, where they focused on customer retention and implementing win-back strategies. They demonstrated excellent communication skills and effectively addressed customer concerns and feedback.

From 2016 to 2018, Emerson worked at The Home Depot as a Customer Service Representative, taking on a lead/resolutions role. They acted as a subject matter expert and led team meetings to promote collaboration. Additionally, they served as the primary point of contact for escalated customer concerns, successfully resolving issues and preventing customer attrition.

In 2019, Emerson joined Style of Zug as a Social Media Manager, showcasing strong command over various social media platforms. They utilized HTML, CSS, and some Javascript to perform updates and tasks on the company's website and social media platforms. They also researched and identified new market trends.

During the same year, they also worked at Esthetic Collective as an Application Support Manager. Emerson established and maintained relationships with key clients, resulting in contract renewals. They developed strategies for handling customer complaints and introduced a ticketing and callback system to reduce complaint escalation.

Currently, Emerson is working at ModSquad as a Customer Service Representative Team Lead, starting in 2021. In this role, they are spearheading the team's use of productivity software and overseeing order processing and follow-up to ensure timely and accurate fulfillment.

Throughout their work history, Emerson has consistently demonstrated strong communication, problem-solving, and leadership skills.

Emerson McSpadden's education history starts in 2020 when they completed a Certificate of Completion in Programming Fundamentals from LinkedIn. In 2021, they obtained a Python Essential Training degree from Linked In Learning and followed it up with an IT Support Professional Certificate from Google. In 2022, Emerson obtained an IBM Introduction to Data Science certification from IBM. Finally, in 2023, they received an Associate Project Manager Certification from the Global Association for Quality Management (GAQM).