Thiago Lima is a seasoned customer support specialist currently employed at ModSquad, providing technical support and customer service for Spotify users while collaborating on service improvements. Previous experience includes a role at Binance, where high standards in customer service were emphasized, and as a Sales Development Representative at Sealed Air Corporation, responsible for identifying potential sales leads. Earlier positions include customer service management at Autobag, where focus was placed on customer satisfaction, an International Affairs Analyst role at Indo Bras United Ltda., and operations and banking service technician at Cotação. Thiago holds a Bachelor's degree in International Relations from Universidade Anhembi Morumbi and a Technologist degree in Information Technology from ETEC - Escola Técnica Estadual de São Paulo.
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