Madavi L.

Madavi L. is an experienced e-commerce professional currently serving as the E-Commerce Customer Experience Manager at Modway, where a 75% increase in customer satisfaction rating was achieved within six months. Previous roles include Outlet Manager and Merchandising Inventory Operations Manager at The RealReal, where responsibilities included overseeing inventory management and implementing operational improvements. Madavi has also worked as an Ecommerce Support Specialist at AP&G Co., Inc. and as an Escalation Specialist at Tory Burch, demonstrating a strong ability to handle customer escalations and improve service processes. Holding a Bachelor’s degree in Business Administration and Management from New Jersey City University, Madavi possesses a solid foundation in business principles and operations.