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Sophia E.

Customer Care Manager at moka.care

Sophia E. has a diverse work experience spanning from 2012 to 2021. Sophia started their career as a Sales Assistant at Massimo Dutti in 2012. In 2013, they worked as a Communication Assistant at HUB emprendedor. From 2014 to 2015, they held roles as a Press Relations and Events Assistant at Groupe Média de Communications Internationales and as a Marketing and Communication Assistant at Morgan Philips Group. In 2015, Sophia worked as a Corporate Communications Assistant at Publicis Groupe, where they gained experience in press book production, correspondence management, and social media. Sophia then pursued freelance work as a Copywriter from 2015 to 2020. Sophia's most recent role is the Customer Care Manager at moka.care, starting in 2021. Prior to this, they had an extensive tenure at JobTeaser, where they held multiple positions including Customer Success Team Lead, Customer Success Manager, and HR Communications Consultant. In these roles, they focused on client relations, brand development, event management, and team leadership. Throughout their work experience, Sophia has demonstrated skills in customer care, relationship management, organizational skills, and communication abilities.

Sophia E.'s education history is outlined as follows:

- From 2014 to 2016, Sophia attended Université Paris-Sorbonne, where they obtained a Master's degree in Littérature française.

- During the same period (2012 to 2016), Sophia also pursued a Master's degree in Marketing, Communication, and Interactive Media at OMNES Education.

- In 2015, Sophia had a brief stint at Universidad del Salvador, although the degree name and field of study were not provided.

- Sophia achieved First year of Master with honors in Audiovisual and Publishing careers at Université Paris-Sorbonne from 2014 to 2015.

- In 2013, Sophia completed their Bachelor's degree in Modern Literature at Université Paris-Sorbonne.

- The same year, they acquired a Certificat de validation in International Marketing and Mexican Architecture from Universidad de las Américas Puebla.

- From 2010 to 2012, Sophia attended Lycée Jacques Amyot, specializing in Preparatory Classes focused on literature and social sciences.

Additionally, in April 2022, Sophia obtained a certification in Premiers Secours Santé Mentale from PREMIERS SECOURS EN SANTE MENTALE FRANCE (PSSM FRANCE).

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Timeline

  • Customer Care Manager

    February, 2021 - present

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