Jerry Hsu

Jerry Hsu has extensive experience in the field of product support engineering, with a focus on providing technical assistance and training. Jerry began their career at PerkinElmer as a Customer Support Service Engineer from October 2006 to March 2012.

In 2012, Jerry joined Agilent Technologies as a Product Support Engineer, where they globally supported Agilent MassHunter Qualitative and Quantitative Analysis, Easy-Access and Walkup for ChemStation, and MassHunter Examiner Software. Jerry played a key role in ensuring the successful launch of new products and created training programs for field service engineers. Jerry maintained constant communication with software engineers and the field organization through technical documents. Their tenure at Agilent Technologies ended in June 2014.

From 2015 to 2018, Jerry worked as a Field Service Engineer at BioNex Solutions, providing service and support for various automated liquid handling systems and integrated systems. Jerry also modified protocols and procedures during their time there.

In 2018, Jerry joined Mettler-Toledo Rainin, LLC as a Global Service Support Engineer. Their responsibilities included developing and delivering service training programs globally, documenting best practices, and performance benchmarks. Jerry served in this role until September 2022.

Jerry's most recent position is as a Product Support Engineer at Molecular Devices, a role they started in September 2022. Their responsibilities include supporting the Field Service organization, providing hands-on support for micro plate readers, creating and maintaining product documentation, and delivering technical training to service personnel and distributors worldwide.

Jerry Hsu completed their Bachelor of Science degree in Chemical Engineering from the University of California, Berkeley in 2004. After this, they pursued a Master's degree in Business Administration (MBA) at Santa Clara University, which they successfully completed in 2012.