William Hernandez

William Hernandez is a Provider Relations Representative at Molina Healthcare since July 2013, demonstrating expertise in maintaining relationships with nonparticipating providers and managing escalated claims and credentialing. Previous roles include Contact Center Supervisor, Corporate Learning Facilitator, Call Center Quality Analyst, and Member & Provider Services Representative at Molina, where achievements included team management, training facilitation, process improvements, and top-rated customer service recognition. Prior experience as a Certified Nursing Assistant focused on providing care for diverse patient needs, while earlier positions as Lead Teller at PLS Financial Services and Bank Teller at Bank of America highlighted sales and cash management skills. William holds a Bachelor of Arts in Healthcare Communications from California State University, Los Angeles, and associates degrees from Cerritos College and City University of Seattle.