Josephine Bakker

Josephine Bakker is currently a Senior Learning Facilitator at Mollie since February 2020, focusing on equipping employees with essential knowledge and skills for excellent customer service. Josephine leads the Guest Trainer program and has previously held roles as a Training Facilitator Operations and Customer Support Specialist at the same company. Prior experience includes positions such as Engineer Support at Betty Blocks, Dutch Client Success Consultant at Virtuagym, and Customer Care medewerker at HMS Contact Centers. Josephine holds a Bachelor of Laws (LL.B.) from Hogeschool van Amsterdam and has a background in customer service and support since the early stages of the career at various organizations, including DA Drogisterij & Parfumerie Veul and Toys XL.